Review tracking
Track your reviews. Respond publicly. We handle moderation.
Whether you run a network of stores or an e-commerce brand, a single interface lets you track and respond to all your product and location reviews. Moderation is handled independently by Cachet Thika.
Centralize all your reviews
A clear view to track, filter and moderate all your product and location reviews from a single interface.
- Consolidated list view of every review
- Filters by location or product
- Full history and customer context
Secure moderation
Automatically detect sensitive reviews with our advanced AI and stay fully in control.
- AI detection of sensitive content
- Traceable approval workflow
Smart filters
Focus on the reviews that matter most: low ratings, VIP customers, strategic products.
- Customizable advanced filters
- Segmentation by customer type
Team responses
Share the best reviews internally and celebrate customer satisfaction.
- Sharing positive reviews
- Recognizing your teams
Give your teams a clear view of your reviews.
Designed for quality, customer relations and marketing teams at banks, insurers, retail chains, telecom operators and e-commerce players.
How can you track and make the most of your company's customer reviews?
Tracking customer reviews is a major challenge for Algerian businesses. With Cachet Thika, you get a centralized dashboard to view, filter and publicly respond to all your reviews from a single interface.
Our independent moderation system (AI + Cachet Thika team) automatically sorts reviews by priority. Negative reviews (3 stars or less) are flagged first so you can respond quickly. Moderation is handled exclusively by Cachet Thika — the business can neither approve, reject nor delete a review.
Every review is analyzed to detect inappropriate content, fake reviews or spam. Transparency is total: businesses cannot hide legitimate negative reviews, which strengthens consumer trust. You have a public right of reply for every review.
Need to collect more reviews? Explore our collection tools. To analyze your performance, check out our analytics dashboards.
Related articles: 7 mistakes that ruin your online reputation and Guide to online reputation in Algeria.