Analytics & reporting
Go from raw data to concrete action.
Go from raw data to concrete action. Access analytics and statistics on your customer reviews to give executive, marketing and quality teams a clear view of their impact on revenue and customer loyalty.
Ready-to-use dashboards
Access clear dashboards to track your average rating, your review volume and how ratings are distributed.
- Overall view by company or product
- Key indicators (NPS, trends, volumes)
- Custom time periods
Trend tracking
Spot the periods when satisfaction rises or falls.
- Trend curves by channel
- Comparison across locations
Fine-grained segmentation
Analyze your reviews by product type, range or channel.
- Multi-criteria filters
- Data export
Continuous management
Give your teams concrete indicators to set priorities.
- Role-based dashboards
- Real-time updates
Customer review analytics: manage your online reputation in Algeria
CachetThika's customer review analytics give Algerian businesses a clear, actionable view of their online reputation. Track in real time your average rating, the volume of reviews collected, your response rate and how customer satisfaction evolves over time.
Our dashboards are designed for executive teams, marketing managers and quality teams. View your performance by location, by product or by collection channel (QR code, email, SMS). Compare your points of sale to identify best practices and areas for improvement.
Fine-grained segmentation lets you filter your data by product type, range, city or period. Export your reports in a few clicks to feed your executive committees or investor presentations. Key indicators such as NPS (Net Promoter Score) and trend curves are available directly from your back office.
CachetThika is the only platform in Algeria that combines certified collection and advanced analytics in a single interface. To go further, find out how to manage and moderate your reviews or launch feedback campaigns.
Related articles: Guide to online reputation in Algeria and 5 reasons why customer trust drives growth.
Base your decisions on hard numbers.
Designed for executive committees, quality managers and CX leads at multi-site or multi-brand groups.